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Coronavirus Customer Update

We are following Government guidelines and, to keep everyone safe, we have closed our sales centres until further notice. Although you cannot visit us in person at present, we are still on hand to answer any questions you may have and help you on your journey. You can contact us by phone, email or via our social pages – Facebook or Instagram

We are also in the process of implementing a full shutdown of our construction sites. The Housing Secretary, Robert Jenrick, has confirmed that construction sites can remain open for the time being and we are finishing plots that are due to complete this week and next, particularly for those purchasers who work in the emergency services or are vulnerable and require their home in order to self-isolate. We will also be undertaking essential work to ensure all of our sites remain safe while closed.

Here’s some specific advice based on your current circumstances…

If you are moving into your new Anwyl home this week 

The relevant sales manager will have been in touch with you to provide an update on your home. Please stay in contact with them for any issues you may have. We will have to amend our usual legal completion process and, sadly, it will not include some of the personal touches you would normally enjoy but this is designed to keep you safe. A dedicated member of the Anwyl team will still take you through the process on the day and, for your own safety, everything will be conducted at a safe distance of at least two metres, in line with social distancing measures.

If you already live in an Anwyl home:

Unfortunately any routine maintenance appointments you have arranged with our sub-contractors or technicians are now cancelled for the next three weeks. Appointments scheduled for after April 13 are currently still in place, although this position will be reviewed regularly. We are sorry for any inconvenience this may cause but hope you can appreciate this action is essential to comply with the Government’s new guidance and for your own safety and wellbeing.

We will of course still attend to any emergencies within your home, these are defined as:
• A gas leak
• Complete failure of your heating system
• A persistent water leak that cannot be contained
• Complete failure of your electrics
• Flooding caused by blocked drains that threatens to enter your home

If you do experience an emergency in your home, please contact our customer service team in the first instance at customer-care@anwyl.co.uk. This email address will be regularly checked through the day and prioritised accordingly.

If you have reserved a new Anwyl home but not yet exchanged contracts:

A dedicated member of the Anwyl team will keep you updated on the current situation and any developments as they unfold. Please do feel free to contact The Anwyl Team by phone, email or by arranging a virtual-video appointment if you have any further questions.

If you have recently enquired about one of our homes:

Although you cannot visit our sales centres in person, you are still able to contact a dedicated member of the Anwyl Team by phone, email or by arranging a virtual-video appointment. Simply click the button below and we will be in contact you to assist with your enquiry. Please quote your desired development and we will be back in touch [mailto:sales@anwyl.co.uk]

We will be providing regular updates to our customers as the Government announces further advice. Thank you for your support and understanding and we look forward to welcoming you to our sales centres soon.

The Anwyl Team

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