COVID-19 …..An updated message for our customers
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COVID-19 …..An updated message for our customers

COVID-19 Customer Update

Along with other businesses in the construction sector, we are continuing to monitor and adapt to challenges faced by the COVID-19 pandemic.

We are following Government guidelines and, to keep everyone safe, we have closed our sales centres and show homes until further notice. Despite you being unable to visit us in person we remain very much ‘open for business’. We have a core team of staff on hand to answer any questions you may have and to help you on your journey albeit in a new and remote way. We encourage you to use the tools on our website, including our latest availability of new homes, pricing and the ability to download brochures as well as visit our YouTube channel to view virtual tours of many of our available show homes. During this time you can continue to contact us by phone, email, arrange a video call or via our social pages – Facebook or Instagram.  We are also able to take remote reservations should you be in a position to secure your new home.

In accordance with the current guidance from the Government, the Health & Safety Executive (HSE) and the Construction Leadership Council, sites can remain open and construction work can continue, providing that certain measures are put in place. At Anwyl Homes we take the safety of our homeowners and workforce extremely seriously and are therefore only allowing this activity to resume with these measures in place. In alignment with these measures, we will be commencing small scale activity across selected developments commencing Monday 20th April, 2020.

If you’re moving into your new Anwyl home soon…

A dedicated member of the Anwyl team will have been in touch with you to provide an update on your home. Please stay in contact with them for any issues you may have. We will have to amend our usual legal completion process and, sadly, it will not include some of the personal touches you would normally enjoy but this is designed to keep you safe. A dedicated member of the Anwyl team will still take you through the process on the day and, for your own safety, everything will be conducted at a safe distance of at least two metres, in line with social distancing measures.

If you have Exchanged Contract and awaiting NHBC, we are still operating from home as normal and all our solicitors continue to work in the background. If you have any concerns, please do not hesitate to contact us.

If you already live in an Anwyl home:

Unfortunately, any routine maintenance appointments you have arranged with our sub-contractors or technicians are now cancelled up to the end of May. Our Customer Service team will be in touch to rearrange these appointments as soon as possible. Appointments scheduled for 1st June onwards are still in place, and our Customer Service Team will be in touch to confirm these appointments with you, a couple of weeks before they are due. We are sorry for any inconvenience this may cause but we hope that you can appreciate this action is essential to comply with the Government’s new guidance and for your own safety and wellbeing.

We will of course still attend to any emergencies within your home, these are defined as:
• A gas leak
• Complete failure of your heating system
• A persistent water leak that cannot be contained
• Complete failure of your electrics
• Flooding caused by blocked drains that threaten to enter your home

If you need any assistance with anything in your home, please contact our customer service team in the first instance at customer-care@anwyl.co.uk. This email address will be regularly checked through the day and prioritised accordingly.

If you have reserved a new Anwyl home but not yet exchanged contracts:

A dedicated member of the Anwyl team will keep you updated on the current situation and any developments as they unfold. Please do feel free to contact The Anwyl Team by phone, email or by arranging a virtual-video appointment if you have any further questions.

If you have recently enquired about one of our homes:

Although you cannot visit our sales centres in person, you are still able to contact a dedicated member of the Anwyl Team by phone, email or by arranging a virtual-video appointment. Simply click the button below and we will be in contact with you to assist with your enquiry. Please quote your desired development and we will be back in touch [sales@anwyl.co.uk]

We will be providing regular updates to our customers as the Government announces further advice. Thanmailto:salesk you for your support and understanding and we look forward to welcoming you to our sales centres soon.

The Anwyl Team