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self care

Our Customer Services team is on hand to help you whether it is just after you have bought your new Anwyl home or up to two years after you move in. The frequently asked questions below cover most of the common queries that can arise. But if you have difficulty in finding the answer you’re looking for please contact us and we will be pleased to help you.

I have an emergency in my home and I’m within my 2 year Anwyl warranty, what should I do?

Please check that your emergency falls into one of these categories; Home emergencies are defined as: A gas leak Complete failure of your hot water or heating system A persistent water leak that cannot be contained Complete failure of your...

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I would like to make changes to my home, such as add a conservatory or extension, what should I do?

As part of your purchase process, you will have been made aware that any changes you wish to make will require permission from Anwyl Homes, and will be subject to a fee. Please draw up a plan of the changes...

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I need help with my central heating

Please refer to your heating and thermostat instruction booklet, this is often with your boiler booklet or watch this video if you still need help. Ideal Boilers Worcester boilers

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How do I care for my new lawn?

Try to avoid walking on your lawn after first moving in, to ensure the turf settles in naturally - this usually takes around 4-6 weeks from moving in day but can be longer depending upon the time of year. If...

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My Anwyl Home 2 year warranty has expired but I have a problem with my home, what should I do?

If you contacted us about this same issue during your 2 year warranty, please contact Customer Services at customer-care@anwyl.co.uk and specify your plot number and development. If you did not contact us about this issue during your 2 year warranty...

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My new home has cracks appearing on the walls, ceilings and along the staircase, what should I do?

This is normally nothing to worry about and is part of the process of your home drying out. These cracks are called shrinkage and we recommend waiting at least 12 months before attending to them to ensure your home is...

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I have a problem with my dishwasher/washing machine/hob etc

The warranty for your appliances are covered by the manufacturer, this will be either Zanussi, Electrolux or NEFF. Please ensure you have registered your appliances with the manufacturer and then either refer to their manual or contact the manufacturer directly.

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I want to add more paving slabs to my patio – where can I get them from?

Your paving slabs are likely to be Ruthin Pre Cast (RPC) slabs, and the colour is ‘buff.’ These can be purchased from most builders merchants. Please check with your chosen supplier that these match before placing an order.

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My gutter is leaking

Provided it is safe to do so, firstly please check to ensure there are no blockages in your gutter. Please ask an expert to help with this if working at height. If there are no blockages found and you are...

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I have a problem with my boiler

The warranty for your boiler is covered by the manufacturer, either Ideal Standard or Worcester Bosch. Please ensure you have registered your boiler with the manufacturer. Please refer to the manual for your boiler which can give some troubleshooting advice...

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