self care

The Anwyl Homes 2 year warranty mirrors what is covered under the terms of the NHBC build mark policy. There are some things that are not Anwyl Homes responsibility, including, but not limited to: Items or incidents covered by other...

Pest control is not covered under the Anwyl Homes warranty and is the responsibility of the homeowner. We recommend you contact your own pest control expert if needed. Please note that plaster beetles can occur in new build homes and...

Anwyl Homes will provide you with an SBM link. Please keep this for registration of your ASHP. The Air Source Heat Pump (ASHP) is installed to the exterior of your property. The ASHP takes heat from the outside air and...

During winter, your outside taps can freeze and cause a burst in the pipe, therefore, it is important to isolate and drain outside taps before the first frost and throughout the winter months. The isolation stop tap for the outside...

The tarmac on your drive has been laid to the correct NHBC specifications for driveways. To maintain the surface finish, please only turn the wheels of any vehicles when the vehicle is moving. Turning the wheels when the vehicle is...

All wood used in the construction of your home is standard grade pressure treated. However, timber is a natural, organic material and will contain knots & sap. The timber may swell, shrink and/or warp which can cause splitting to occur....

Garages are classified as an uninhabitable space and therefore not designed to be 100% water / weather tight and some dampness within a garage may occur. Ingress of water at the garage door opening, or through the external brickwork may...

It is not recommended to board out a loft due to the negative impacts it may cause. These impacts range from additional loading to the roof space that was not considered during the design, to the build-up of moisture to...

Condensation in the roof space is a normal occurrence particularly during the colder months and is not classed a build defect. It is for this reason that we do not recommend using your loft for storage. Please see a link...

Mould can occur due to a build-up of condensation in the home. Condensation isn’t normally a building fault. It can occur in a new home because large volumes of water are used when building newbuild homes and therefore it can...

We’re sorry but any storm damage is not covered by your Anwyl 2-year warranty, we recommend contacting your own contractor or your home insurance company.

Please check that your emergency falls into one of these categories; Home emergencies are defined as: A gas leak Complete failure of your hot water or heating system A persistent water leak that cannot be contained Complete failure of your...

We understand you may want to make your home your own and this may include making some internal and external changes. Whether this a porch, conservatory, extension or outbuilding, you should always seek advice from an appropriately qualified structural engineer,...

The warranty for your boiler is with the manufacturer, either Ideal Standard or Worcester Bosch. Please ensure you have registered your boiler with the manufacturer and refer to the manual which can give some troubleshooting advice. If you still need...

Turf can take several months, and in some cases up to a year, to fully establish. This can lead to waterlogging in some areas of your garden. We recommend regular aeration of your turf, using a garden fork is ideal...

If you contacted us about this same issue during your 2 year warranty, please contact Customer Services via the webform on our contact us page and specify your plot number and development. If you did not contact us about this...

This is normally nothing to worry about and is part of the process of your home drying out. These cracks are called shrinkage, and we recommend waiting at least 12 months before attending to them to ensure your home is...

The warranty for your appliances are with the manufacturer, this will be either Zanussi, Electrolux/NEFF/Hoover. Please ensure you have registered your appliances with the manufacturer and then either refer to their manual or contact the manufacturer directly.

Your paving slabs are likely to be Ruthin Pre Cast (RPC) slabs in ‘buff’ or Tobermore Riven Gray in ‘natural.’ These can be purchased from most builders’ merchants. Please check with your chosen supplier that these correctly match before placing...

Provided it is safe to do so, firstly please check to ensure there are no blockages in your gutter. Please ask an expert to help with this if working at height. If there are no blockages found and you are...

The warranty for your boiler is covered by the manufacturer, either Ideal Standard or Worcester Bosch. Please ensure you have registered your boiler with the manufacturer. Please refer to the manual for your boiler which can give some troubleshooting advice...