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Self Care FAQ

I have an emergency in my home and I’m within my 2 year Anwyl warranty, what should I do?

Please check that your emergency falls into one of these categories;

Home emergencies are defined as:

  • A gas leak
  • Complete failure of your hot water or heating system
  • A persistent water leak that cannot be contained
  • Complete failure of your electrics (if this is a power cut, please call your electricity provider)
  • Flooding caused by blocked drains that threatens to enter your home

For a gas leak, please call the emergency gas helpline on 0800 111 999 immediately.

For a power or water cut please contact your utility provider in the first instance.

For all other emergencies call Customer Services on 0300 244 955, during office hours our team will be there to help you. Outside of office hours, hang on the line, press 9 and you will be transferred to our out of hours team who can help.

Please note our out of hours team will not be able to help with non-emergencies.

Please do not call if you are outside your Anwyl 2 year warranty period or for emergencies in your home that have been caused by accidental damage by you or your contractors. In this event, we recommend you contact your home insurance company.

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